Popular Articles
Forgot Password Routine
Forgot Password? When you need to change or update your password, you will click on the Forgot your password? You will then need to put in your username, and click SEND MY TOKEN EDMA Security will send your registered email address a token Once you ...
Why does my meter show “No Comm” or “Offline”?
Why does my meter show “No Comm” or “Offline”? This may indicate: GSM/network signal problems SIM card or antenna fault Disconnected concentrator in the area Support agents will: Verify signal strength remotely Check if your meter is part of a known ...
Answering your first ticket.
Advannotech support Desk packs a bunch of features that are expressly there to help you respond to tickets smartly. The first of these, you've already discovered: Auto-Suggest Articles. Advannotech pulls up relevant articles on the ticket's ...
Unable to login on EDMA
You need to clear/ delate cache files on your browser EDMA keeps loading if you have to many cache files. Here's a more detailed breakdown: Open Chrome: Launch the Chrome browser on your computer. Access Settings: Click on the three-dot menu (More) ...
How to Activate Your Attendance in EDMA
Introduction: After a user’s clock-in is marked as Incomplete and the time correction request has been approved, the user will need to be activated in EDMA. During the activation process, you will also have the option to update their details, ...