Where can I buy prepaid tokens?

• Mobile Apps (e.g., EasyPay, Prepaid24)

• USSD/Cellphone banking

• Retail outlets (Checkers, Spar, etc.)

• Municipal vending portal

My token is not accepted by the meter. What should I do?

• Double-check the meter number matches your token slip.

• Re-enter the token carefully.

• If still rejected, contact support with:

  • Meter number

  • Token number

  • Purchase time and platform

I paid but didn’t receive a token. Why?

• Delays can happen due to system congestion.

• Check your SMS/email inbox for late token delivery.

• If still not received after 30 mins, contact support with proof of payment.