My meter is blank/offline – what now?

My meter is blank/offline – what now?

My meter is blank/offline – what now?

  1. Check for power at the premises.

  2. If electricity is available but the meter is off:

    • For postpaid: This may indicate a fault.

    • For prepaid: Check for a tripped breaker or exhausted credit.

Log a support ticket with:

  • Your meter number

  • A photo (if possible)

  • Date/time the issue was noticed

My water meter is not recording usage.

  • Confirm water is flowing.

  • Check for physical damage.

  • If no reading appears, contact support for inspection.

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