Employee Clocking issue

Employee Clocking issue

If an employee is unable to clock in, please follow these steps:

  1. Check the enrollment application to ensure all details are correctly entered.
  2. Verify the employee’s information—ensure there are no spaces or errors in their details.
  3. Confirm biometric registration—make sure their face or fingerprint is properly enrolled in the system.
  4. Send the updated information to the device where the employee is required to clock in.
  5. Manually check the device to confirm that the employee is listed in the clocking system.

If all the above steps have been verified and the issue persists, please log a support ticket at support@advannotech.co.za for further assistance


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