What is a smart meter?

What is a smart meter?

What is a smart meter?

A smart meter is a digital device that automatically records your electricity or water usage and transmits this data securely to the municipality or service provider.

What are the benefits of smart meters?

  • Real-time consumption tracking

  • Reduced meter reading errors

  • Instant vending and top-ups

  • Transparent billing

How do I check my meter readings?

  1. Electricity Meter: Press the meter button until usage screens display.

  2. Water Meter: Tap the optical sensor (if touch-based) or view the LCD screen.

You can also use the customer app/portal (if enabled by the municipality) to view live usage.

    • Related Articles

    • My meter is blank/offline – what now?

      My meter is blank/offline – what now? Check for power at the premises. If electricity is available but the meter is off: For postpaid: This may indicate a fault. For prepaid: Check for a tripped breaker or exhausted credit. Log a support ticket with: ...

    • Why does my meter show “No Comm” or “Offline”?

      Why does my meter show “No Comm” or “Offline”? This may indicate: GSM/network signal problems SIM card or antenna fault Disconnected concentrator in the area Support agents will: Verify signal strength remotely Check if your meter is part of a known ...

    • Why is my usage higher than normal?

      Why is my usage higher than normal? Check for: Leaks (water) Appliances left running Incorrect meter association (check the meter number) Use the portal or app to view historical consumption. Can I get a statement or usage report? Yes. Submit a ...

    • Where can I buy prepaid tokens?

      Where can I buy prepaid tokens? Mobile Apps (e.g., EasyPay, Prepaid24) USSD/Cellphone banking Retail outlets (Checkers, Spar, etc.) Municipal vending portal My token is not accepted by the meter. What should I do? Double-check the meter number ...

    • How do I change account holder details?

      How do I change account holder details? Visit your local municipal office with: ID document Proof of residence Deed of sale/lease agreement (if applicable) How do I apply for a new meter? Most municipalities require: Approved building plans ...